Shipping policy

Last updated: 01/2/2026

Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and holidays. You will receive a confirmation email after placing your order and a second email with tracking information once it ships.

Shipping Rates and Delivery

Shipping costs and estimated delivery times are displayed at checkout. Delivery estimates begin after your order has been processed and may vary by destination, carrier, weather, holidays, or other circumstances outside our control.

Tracking

Once your order ships, we will email you a tracking number. Tracking information may take up to 48 hours to update.

Incorrect Addresses

Please confirm that your shipping address is correct before submitting your order. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order enters processing, and customers may be responsible for reshipping costs if an incorrect address causes a package to be returned.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, contact us at [support email] within [number] days of the expected delivery or receipt. For damaged items, include your order number and clear photos of the package and product. We will review the issue and explain the available resolution.

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility. Customs processing may also delay delivery.

Contact

For shipping questions, contact Nooshky at support@nooshky.com and include your order number.